> Professionals > Non-healthcare-related activity
and services > CSD
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Introduction
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The Customer Service Department
has several functions and responsibilities.
Depending directly on the
General Director, the CSD provides corporative
support and assessment to contribute to providing
comprehensive quality care. The CSD aims to be
the formal expression of two fundamental principles:
customer orientation and fairness. |
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The CSD as a corporate service |
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These services should be
included as a "corporate" organization within the
CSPT, which means that they should have a
decentralized strategy for the different centers
that make up the CSPT (Hospital, UDIAT, CSS, Primary
Care, etc.).
This decentralized strategy means that the main
functions of these services can be carried out in
three different ways in the different centers:
a)
Direct management of the functions by the
center (this is the current situation in the
Hospital de Sabadell).
b) "Tutelage" of
appropriate management of these aspects
by the different centers in agreement
with corporate criteria (this is
the current situation in Primary Care).
c) A mixed solution (this
is the current situation in the UDIAT,
where human resources are managed by the UDIAT
and scheduling is managed by the
corporate scheduling service). |
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